Refund conditions
Effective 6 August 2026
We want the paid sprint to be clear before you buy. These conditions explain cancellations and refunds for the 4-week accountability service.
Before the service begins
You may request cancellation and a full refund before your first personalised plan, check-in, or other paid service has been delivered. Contact the support address in your order or result email and include the email address used for the purchase.
Consumer withdrawal rights
If local law gives you a cooling-off or withdrawal period, those rights apply. If you expressly ask us to begin the service during that period, the refundable amount may be reduced by a reasonable proportion for service already supplied. If the service has been fully performed after your express request and acknowledgement, a statutory withdrawal right may end where the law allows.
After the service begins
Outside any mandatory cancellation right, completed check-ins and personalised work are generally non-refundable. If we cannot provide a material part of what you purchased, contact us and we will offer an appropriate replacement, rescheduling, or refund for the affected part.
How refunds are paid
Approved refunds are returned to the original payment method. Banks and payment providers control how quickly the credit appears. We do not reimburse exchange-rate differences or third-party bank fees unless required by law.
No outcome guarantee
Dissatisfaction with a particular weight, fitness, or health outcome does not by itself make the service defective. The sprint supplies accountability support, not a guaranteed result. This does not affect your rights if the service was misdescribed or not provided with legally required care and skill.
Requesting help
Contact the support address in your order or result email as soon as possible with your order email, purchase date, and reason for the request. We will assess it promptly under these conditions and applicable consumer law.